Tappy (tappygifts.com), operated by Triora Ventures LLP
Last updated: July 2026
Tappy (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
Information you give us
- Your name, phone number, email address, and delivery address when you place or enquire about an order
- Recipient details (name, address, phone) when you send a gift to someone else
- Personalised messages you add to gifts
- Business details (company name, GST number, recipient lists) for corporate orders
- Messages you send us on WhatsApp, email, or through our website
Information collected automatically
- Basic usage data such as pages visited, device type, and browser, collected through cookies and analytics tools to help us improve the website
How we use your information
- To process, pack, and deliver your orders
- To contact you about your order via WhatsApp, phone, or email
- To send delivery updates to gift recipients
- To respond to enquiries and provide customer support
- To send you offers or updates about Tappy, only if you opt in — you can opt out anytime
- To prepare quotations and manage bulk orders for corporate customers
Gift recipient information
When you send a gift, we use the recipient’s details only to deliver that gift and communicate about the delivery. We do not add recipients to marketing lists.
Payments
Payments are processed by secure third-party payment gateways (such as Razorpay). We do not store your card numbers, UPI PINs, or banking passwords on our systems.
Sharing of information
We do not sell your personal information. We share it only with:
- Delivery and courier partners, to fulfil your order
- Payment gateways, to process payments
- Service providers who help us run our website and communications (e.g. WhatsApp Business API providers)
- Authorities, if required by law
Data retention
We keep order information as long as needed for business and legal purposes (such as tax records), after which it is deleted or anonymised.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023.
Cookies
Our website uses cookies for basic functionality and analytics. You can disable cookies in your browser settings; some features may not work as intended.
Children
Tappy is intended for users aged 18 and above. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with the updated date.
Contact us
Triora Ventures LLP
WhatsApp: +91 87140 79440
Email: mail@tappygifts.com
Website: tappygifts.com